Store Hours
Mon-Sat: 11:00-6:00
Sunday: Closed
1.800.495.2630
713.784.1000
Store Hours
Mon-Sat: 11:00-6:00 | Sunday: Closed
1.800.495.2630
713.784.1000
We invest in transparent policies—from lifetime diamond trade-ins to clear return timelines—so every visit feels like working with a trusted advisor, not a sales desk. Families who bought their first pieces here in the 1960s still stop in because they can sit with the same bench team, text their consultant directly, and know every promise lives in writing.
We've built our reputation on one principle: every interaction should feel like working with trusted advisors, never feeling rushed or dismissed.
When you visit Houston Jewelry, you'll experience:
🏆 BBB Award for Excellence in Customer Service
For over a decade, we've been recognized by the Better Business Bureau with their prestigious Awards for Excellence as a "Winner of Distinction." The BBB's mission is advancing marketplace trust by grading companies based on trustworthiness and performance. This award honors our unwavering commitment to excellence in the workplace, ethical business practices, and transparent dealings—reflecting consistent consumer confidence and our dedication to treating every customer with dignity.
We're rated 4.9/5 by over 1,100 customers because this commitment to gracious, consistent service isn't marketing—it's who we are.
Natural gems may be processed using traditionally accepted industry practices; we disclose enhancements during every consultation so you know how to care for each piece.
| What matters | Houston Jewelry | Big Chains | Online-Only |
|---|---|---|---|
| Returns & exchanges | 14-day store credit on jewelry & watches; refund on giftware | Often 30 days but excludes custom/services; restocking fees common | Mail-back only, customer pays insured shipping |
| Diamond upgrades | Lifetime 100% credit (item must be 2x value) | Limited to select collections, partial credit | Generally 70% or less, lab-grown often excluded |
| On-site services | Master jewelers & horologists six days a week | Most repairs shipped to centralized facility | No in-person service; third-party vendors |
| Education & consultation | 1:1 gemologist appointments with live samples | High-traffic counters, limited time | Chat or email only |
| Policy clarity | Written summaries provided at purchase | Fine print varies by store | Lengthy terms hidden in PDFs |
The 14-day timeline begins on the pickup or shipment date. Bring the original receipt, Houston Jewelry packaging, and ensure the item is like-new so we can issue store credit (or a refund for qualifying giftware) the same day.
Every natural or lab-grown diamond purchased from Houston Jewelry—including studs and fashion rings—qualifies. When you are ready to upgrade, choose an item at least twice the price and we apply 100% of your original diamond purchase toward it.
Yes. Natural gemstones may be heat-treated, fracture-filled, or otherwise enhanced using traditional industry practices. We document this information on appraisals and teach you the correct care steps during your appointment.
Absolutely. We structure installments, layaway schedules, and future upgrade paths together so you know exactly how today’s purchase supports tomorrow’s milestones.
Bring your questions about returns, warranties, and upgrades to your showroom visit. We will send you home with a written summary so you never feel pressured to “read the fine print.”
Call 713-784-1000 or book a consultation and we will prep examples tailored to your budget, timeline, and service needs.
Houston Jewelry demonstrates our commitment to ethical business practices in many ways. One important distinction is that we do not offer appraisal services—even though many jewelers do. Here's why this matters:
A professional appraisal is a detailed, unbiased assessment prepared by an independent professional bound by strict ethical codes to serve the property owner's interests. True appraisers are members of recognized professional associations:
A jeweler who buys, sells, or trades jewelry has a fundamental conflict of interest. If we're evaluating something to purchase, we have financial incentive to undervalue it. An ethical business doesn't misrepresent its interests.
When you bring jewelry to Houston Jewelry for trade-in or sale, we provide a professional evaluation based on current market rates. We're honest about what that is: our assessment serves our business interests. For insurance, estate planning, or other purposes requiring objective valuation, we recommend consulting an independent appraiser from ASA or ISA.
Our GIA-certified gemologists receive world-class training in diamond and gemstone identification and grading—not appraisal methodology. These are different professional credentials. We're transparent about the distinction.
Why does this matter? In an industry built on trust, we believe it's important to know whether a business prioritizes your interests or quick profit. Houston Jewelry chooses ethics.