Frequently Asked Questions - Houston Jewelry

Get answers to common questions about Houston Jewelry and our services.

We can help with engagement rings, jewelry repair, gold buying, and more.

Location & Hours

Where is Houston Jewelry located?

Houston Jewelry is located at 9521 Westheimer Rd, Houston, TX 77063.

We're on Westheimer between Gessner Rd and Beltway 8, in West Houston near The Galleria area.

What are your store hours?

We're open Monday through Saturday, 11:00 AM to 6:00 PM. We're closed on Sundays.

Is there parking available?

Yes! We have free parking right in front of our store. No need to circle parking garages like at the mall.

How far is Houston Jewelry from The Galleria?

We're just 7 minutes west of The Galleria via Westheimer Rd, about 3 miles.

We offer easier parking and better prices than many Galleria jewelry stores.

How do I get to Houston Jewelry from Memorial City Mall?

Head south on Gessner Rd for 2 miles, turn right on Westheimer, and we're immediately on your left.

Only 5 minutes from Memorial City Mall.

Where is the nearest jewelry store to me in Houston?

If you're in West Houston, Galleria area, Memorial, River Oaks, Tanglewood, or Spring Branch, we may be your nearest family-owned jewelry store.

We're at 9521 Westheimer Rd. Call 713-784-1000 for directions from your location.

Engagement Rings & Diamonds

Do you sell engagement rings in Houston?

Yes! Engagement rings are our specialty.

We offer GIA-certified diamonds, custom design services, and both natural and lab-grown diamonds.

We've been helping Houston couples find the perfect engagement ring since 1953.

What diamond shapes do you carry?

We offer all popular diamond shapes, including round brilliant, princess, cushion, oval, emerald, pear, marquise, radiant, and asscher cuts.

We can source any shape and size you need.

Do you have lab-grown diamonds?

Yes! We offer both natural and lab-grown diamonds, all GIA-certified.

Lab-grown diamonds offer excellent value and are chemically identical to natural diamonds.

Can you design a custom engagement ring?

Absolutely! Our custom design services allow you to create a one-of-a-kind engagement ring.

We use CAD rendering so you can see your design before it's made.

Do you offer financing for engagement rings?

Yes, we offer flexible financing options to make your dream engagement ring affordable. Ask about our payment plans when you visit.

What's the best place to propose in Houston?

Popular Houston proposal locations include:

• Gerald D. Hines Waterwall Park (near The Galleria)
• Hermann Park
• Discovery Green
• Buffalo Bayou Park
• Houston Arboretum

Many couples also choose romantic restaurants in River Oaks or The Heights.

Jewelry Repair Services

Do you repair jewelry in Houston?

Yes! We have an on-site master jeweler who performs all types of jewelry repair right here in Houston.

This means faster turnaround times than stores that ship repairs out of state.

How long does ring sizing take?

Most ring sizing is completed in 3-5 business days. Simple sizing on plain bands can often be done the same day if we're not too busy.

Can you fix my broken chain?

Yes! We repair broken necklace chains, bracelet chains, and can replace clasps.

Most chain repairs take 3-7 days.

Do you replace missing diamonds in rings?

Yes, we replace missing diamonds and gemstones.

We'll match the size, quality, and color of your original stones as closely as possible.

Can you fix prongs on my ring?

Absolutely! Prong re-tipping is one of our most common services.

Worn prongs should be repaired immediately to prevent diamond loss.

Do you clean jewelry for free?

Yes! We offer complimentary jewelry cleaning for all customers. Bring in your jewelry anytime during business hours for a professional cleaning.

Watch Services

Where can I get my Rolex repaired in Houston?

Houston Jewelry offers certified Rolex repair and servicing.

Our master watchmaker has decades of experience with luxury timepieces including Rolex, Omega, Cartier, and more.

How much does watch battery replacement cost?

Watch battery replacement starts at $15-25 for standard watches.

Luxury or water-resistant watches may cost more, and many replacements can be done while you wait.

Do you resize watch bands?

Yes, we resize both metal and leather watch bands. Most metal band adjustments can be done the same day.

Can you service my luxury watch?

Yes! We service Rolex, Omega, Cartier, TAG Heuer, Breitling, and other luxury watch brands.

Services include cleaning, oiling, crystal replacement, and movement repair.

Gold Buying

Do you buy gold in Houston?

Yes! Houston Jewelry is one of Houston's most trusted gold buyers.

We pay top prices for gold, silver, and platinum, and we've been buying gold in Houston since 1953.

What forms of gold do you buy?

We buy all forms of gold including broken jewelry, old rings, necklaces, bracelets, earrings, dental gold, gold coins, and gold bars.

We also buy silver and platinum.

How do you determine the price for gold?

We test your gold to determine purity (10K, 14K, 18K, etc.), weigh it, and offer a price based on current market rates.

We provide free evaluations with no obligation to sell.

Do you buy sterling silver?

Important Update (January 2026): Major US precious metals refineries have temporarily stopped purchasing sterling silver and silver plate.

We are still buying gold in all forms and silver coins, including US "Junk" silver coins. Please call for current buying policies.

Who pays the most for gold in Houston?

As a family-owned jewelry store (not a "We Buy Gold" storefront), we typically offer better prices than pawn shops or cash-for-gold businesses.

We encourage you to get multiple quotes and compare.

Services & Pricing

Do you buy estate jewelry?

Yes, we purchase estate jewelry and antique pieces. We're especially interested in quality diamond jewelry, signed pieces, and period jewelry.

Do you offer jewelry appraisals?

We offer verbal appraisals and estimates for insurance purposes.

For formal written appraisals, we can refer you to independent certified appraisers to avoid conflict of interest.

Can you restore antique jewelry?

Yes! Our master jeweler has expertise in antique and estate jewelry restoration, including period-appropriate repairs.

Do you do pearl restringing?

Yes, we offer professional pearl restringing services using silk thread and proper knotting techniques.

About Houston Jewelry

How long has Houston Jewelry been in business?

Our family has been in the jewelry business since 1866.

We've been serving Houston specifically since 1953, making us one of Houston's oldest and most trusted jewelers.

Are you family-owned?

Yes! Houston Jewelry is a family-owned business spanning four generations. We're not a chain store - you'll work directly with our experienced family team.

What makes Houston Jewelry different from mall jewelry stores?

Unlike mall chain stores, we offer:

• Lower overhead (better prices)
• Personalized service
• On-site repairs
• Custom design capabilities
• Four generations of family expertise

We're not focused on sales quotas. We're focused on building long-term relationships.

Are you BBB accredited?

Yes! We're BBB accredited and have won their Award of Excellence multiple times.

We're also a Texas Treasure Business Award recipient (2008).

Do you have reviews I can read?

Yes! You can find reviews on Google, Yelp, and Facebook.

We're proud of our reputation built over 70+ years of serving Houston families.

Still Have Questions?

If you didn't find the answer you're looking for, we're happy to help!

Call us: 713-784-1000 or 1-800-495-2630
Email: sales@houstonjewelry.com
Visit us: 9521 Westheimer Rd, Houston, TX 77063
Hours: Monday-Saturday 11am-6pm

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