Houston Jewelry's Internet Sales Policy   Return Policy Any unused item (except personalized items) may be returned within 15 days of receipt for a refund, credit or exchange (minus shipping & handling). A gift certificate will be issued if merchandise received as a gift is returned by the recipient. Items must be returned to:9521 Westheimer, Houston, Tx. 77063. If merchandise is defective, please call customer service at 1-800-495-2630   ?***? Happen We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. We're here to serve you. Please call customer service at 1-800-495-2630 or email Customer Service with any questions or concerns.   Shipping & Delivery We use the finest delivery service companies to ensure timely, professional shipping and deliveries. Normal delivery for in-stock merchandise is 4-8 working days. Should we be temporarily out of stock, you will be notified accordingly.   Questions & Answers For inquiries about an order already placed, please call our Customer Service Department Toll-Free at 1-800-495-2630 Monday through Friday, 10:30am to 6:30pm; Saturday, 10:30am to 6pm EST. Or e-mail Customer Service. We will attempt to answer any and all questions accurately and thoroughly. We're always glad to help.       Jewelry Orders For jewelry requiring sizing, please add 4-5 days to the delivery schedule. Ring sizing is free of charge for sizes under 9 or for any ring priced $500.00 or more. Otherwise, please add a $15.00 sizing charge.   Gift Packaging Gift packaging is available on most items at $4.50 per package. We are pleased to offer gift packaging free of charge on orders of $500.00 or more. Please allow us an extra day to package your gift.   Gift Certificates Why not give the gift of choice? We'll send a gift certificate to you, or directly to your gift recipient, in any denomination ($25.00 minimum). Your certificate will arrive in an elegant presentation envelope. Order today, we'll mail it out immediately.   Gift Shipping We can ship your gift directly, along with a gift message. You will receive a confirmation notice when the order has been sent.